We want to ensure you are completely satisfied with your experience.

 

The clients must contact us for return or exchange within one week from when you sign the package, merchandise must be returned within 2 weeks.
 

Please be sure to inspect your dress of any damages as mentioned under Conditions before returning.

 

**Conditions**

 

We accept authorized returns and exchanges on garments only under the following conditions:

 

            Garment(s) must be in a new, unworn, and unwashed condition


            Garment(s) must not contain:


            any pet hair, dust, dirt


            any type of stains such as makeup, food, deodorant


            rips, runs, tears or damages


            odors infused into the dress such as perfume, deodorant or foreign scents

 

**Shipping**

 

Shipping costs on returns and exchanges are the responsibility of the customer. With respect to exchanges, this includes shipping costs to return the original item(s) and to ship

 

out the new item(s). The cost for shipping the new item(s) will be the same as our current shipping rates. We will cover shipping costs if there was a processing error on our behalf.

 

 

**Refunds**

 

Online refunds are processed upon successful receipt and inspection of the returned item(s) , through the original method of payment. The Shipping fee isn't refundable.


**Exchanges**

 

Exchanges are processed upon successful receipt and inspection of the returned item(s). Before the newly requested item(s) can be shipped to you, payment for shipping of newly

 

requested item(s) must be received.

 

NOTE: For large order We suggest that you order swatches before place order.

 

Other Useful Information:

 

Shipping

 

Payment

 

Cancellation

 

Color Guide

 

Size Guide

 

Additional Policies